As Customer Service Representative you are the number one contact point both internally and externally. You strive to deliver the best possible service to your customers. A problem solving, commercial and above all friendly attitude is key to deliver excellent performance.

Job Purpose:
Responsible for internal sales, ensuring clients receive the right products on time. First point of contact for customers and the link between production, planning, shipping, and account management.

Your Tasks:

• Entering offers and orders
• Responding to customer inquiries and technical requests
• Stock control
• Communicating with planning and shipping for production and delivery times
• Creating offers and calculating prices in SalesForce
• Creating new articles
• Entering approved orders in SAP and verifying details
• Sending order confirmations and following up on orders
• Registering and following up on complaints in CRM/SAP
• Following up on invoicing and creating debit and credit notes
• Adding new customers in SAP
• Being a team player and supporting colleagues
• Participating in trade fairs and following up on leads

Internal Relations:

• Account Managers: exchanging information on prices, proposals, orders, bonuses, etc.
• Quality Control: exchanging information on complaints and quality issues.
• R&D and Business Development: exchanging information on special requests and production.
• Planning & Shipping: exchanging information on production times and deliveries.
• CSR colleagues: exchanging customer information and providing backup during absences.

External Relations:

• Customers: exchanging information on prices, orders, new products, complaints, etc.

Software Used:

• SalesForce (Offers/CRM)
• SAP (Orders)
• iMaid (samples)
• Office 365

Your profile:

• Fluent in German and English; any other language is a plus
• Experience in customer service or sales
• Knowledge of SAP and Salesforce is a plus
• Good listening and communication skills
• Good administrative skills
• Teamplayer

What do we offer:

• Professional working environment
• Qualified colleagues you can rely on
• Work remotely from your home office
• Good remuneration

Do you want to contribute to high quality products in a company that invests in your development? Then apply today and become part of our team!

Interested? Contact us at  HR@exolongroup.com